Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a Canadian online casino we should look at next? This page explains the best way to reach us and what happens once your message lands in our inbox.
Ways to Reach the Team
Email is the most reliable route to us. We read every message that comes in, and while we cannot promise an instant reply, we aim to get back to you within a few working days. Please write to [email protected] with a short summary of your enquiry in the subject line — it helps us route your message to the right person straight away.
If your message relates to a specific brand featured on joelhardenmpp.ca, please mention the casino by name and, if relevant, the offer or page you were reading. This saves back-and-forth and lets us look into it properly the first time.
What We Can Help With
- Questions about our rankings — If you want to understand why a particular Canadian online casino sits where it does in our comparisons, or how payout speed factors into our assessment, ask away.
- Corrections — Bonus terms, wagering requirements and payment options at online casinos change often. If you notice something on our site that looks out of date — a promotion that has expired, a payment method that is no longer offered, or a rating that needs revisiting — we want to know.
- Content suggestions — If there is a Canadian gambling site, payment method, or game category you think deserves more coverage, tell us. Reader input genuinely shapes what we cover next.
- Partnership and business enquiries — If you represent a casino brand or a related business and would like to discuss working with Canada Casinos, introduce yourself and outline what you have in mind. We are upfront that some of our listed offers involve commercial relationships, and we are equally clear that no payment determines a brand's position in our rankings.
- Player support concerns — If you have had a problem with a specific casino — a delayed withdrawal, an unclear bonus term, or a dispute — let us know the details. We cannot resolve individual disputes on a casino's behalf, but flagging patterns of complaints helps keep our reviews honest and up to date.
Before You Write In
A few things are worth checking first, since they cover most of the questions we receive:
- Payout speed, bonus terms and licensing details for each brand are covered in the individual reviews on our rankings — these are usually the fastest way to get an answer.
- If your question is about gambling regulation outside Canada, note that our coverage on this page is specific to the Canadian market; readers looking for UK-facing options may find our trusted casinos operating outside GamStop page more relevant.
- If you are asking about a specific bonus, include the offer name and the date you saw it — promotions on Canadian online casino sites can change or expire quickly.
How We Handle Your Message
Every message is read by a real member of our editorial team, not answered by an automated system. We treat corrections and feedback as part of how we keep our comparisons of Canadian online casinos accurate, particularly on details like withdrawal times, payment limits, and licensing status, which can shift without much notice.
If your message touches on responsible gambling — for yourself or someone you know — please say so clearly, and we will point you towards appropriate support resources rather than treating it as a routine enquiry.
A Note on What This Site Is
Canada Casinos is an independent comparison resource for online casinos available to players across Canada. We do not process payments, hold player funds, or manage accounts on behalf of any casino — for anything related to your own account, deposits, withdrawals or bonus eligibility, the casino operator's own support team is the right place to go. Our role is to research and compare, and your feedback helps keep that research honest.